For anyone who has recently spent time as a resident or guest in Butterfield’s Health Care Center or Assisted Living cottage, chances are they’ve had the distinct pleasure of encountering Randi Sergent. Ready with a bright smile, warm conversation and an office door that is almost always open, Randi brings a joyful, steady and thoughtful presence to residents and families through her important role as BTV’s healthcare activity coordinator.
Originally from Colorado Springs and raised in Arkansas, Randi studied health science at the University of Central Arkansas in Conway, becoming a Certified Health Education Specialist and licensed sex educator. Her passion for helping others guided her early work as a hospital-based Certified Nursing Assistant (CNA) – but Randi felt drawn toward finding a role that could blend her need for creativity and human connection while allowing her to make a meaningful impact on others. When she spotted an available activity coordinator job at Butterfield, she knew she had found the right fit and crossed her fingers that the role would become hers.
Hired in early summer 2025, Randi immediately embraced becoming a regular part of residents’ lives. She is responsible for developing programs, coordinating activity calendars, keeping the healthcare settings decorated for every season, communicating with families, and — most importantly — building warm individual relationships. “The residents are my favorite part of my job,” she says. “They’re so unique, and their stories are incredible. There’s so much to learn and be inspired by here.” She makes it a daily habit to pop in to visit with each resident, just to say good morning and find out how people are doing. Residents notice and frequently ask about her when she’s away — a clear indication of how much she is appreciated.
Randi finds continuous inspiration from the strong sense of community at BTV. “It feels like a small town,” she explains. “Everyone knows each other — residents, staff and even family members. People always notice if you’re having an off day, and they genuinely care.” This supportive, close-knit environment, she believes, plays a key role in the remarkable longevity and vitality that is common among residents throughout the Village.
Randi’s days are filled with variety, requiring quick thinking and time management, as well as loads of energy, creativity and resourcefulness. She strives to design activities that can accommodate a wide range of needs and abilities, adjusting plans on the fly and adapting to find ways to make each resident feel included and engaged. “I always think, ‘What would I want for my own grandmother?’ Picturing her in my mind helps keep me grounded and focused on what matters most,” she says.
Outside of work, Randi is an avid reader and a nature-loving hiker. She also loves to de-stress by coloring and makes it a top priority to spend time with family — including her three sisters, with whom she is very close. She and her fiancé, Tim, have been a couple since high school and are busy planning a cozy wedding next year at a rustic local venue in Cave Springs. A casual conversation recently revealed that one of the residents she supports is a former wedding coordinator, which has landed Randi an enthusiastic, knowledgeable advisor full of great ideas for planning the perfect day.
Still in her early 20s, Randi is grateful for the opportunity to gain valuable experience through the examples of her colleagues and the precious time she spends with residents. Looking years ahead, she hopes to grow professionally – with a goal of serving in a director-level healthcare role someday. Randi is quick to say, however, that her work of planning special activities that bring joy to residents in a community that feels like home…is already a dream come true.
